Shipping policy

Shipping 

• We currently ship within the USA and only the lower 48 States. 
• We do not ship to P.O boxes, military bases or diplomatic locations.

Shipping Costs

• Within the USA: Free shipping on all orders.
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 1-5 business days, Monday to Friday.
• Last Order Time: 5:00pm Central Standard Time.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

• Estimated Delivery Time: 7-15 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
• Total Delivery Time: It will take a total of 11-25 business days to receive your order.
• Holiday / Peak Season Delays: During peak periods (eg: Christmas, Easter, etc), delivery times may be longer. Check out website for updates.

Shipping Process

• Reliable Courier Services: We typically ship via UPS, USPS, DHL and FedEx. Other couriers may be used.
• Insured Shipments: All shipments are insured. Claims require proof of damage (photos) and must be filed within 14 days of delivery. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Here
• Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.

Missing Items Procedure

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@storevie.com.
• Resolution: Missing item claims will be investigated within 3 business days. If confirmed, we will ship a replacement or issue a refund within 7 business days.

Contact Info